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FAQ

  • Yes.  Pooch Pros Pet Care Services LLC is licensed, bonded and insured.  Insurance is through Business Insurers of the Carolinas and bonding is through Travelers Insurance.  Documentation can be provided at your request.

  • We service the locales of Herndon, Reston, Sterling, and Ashburn which include the following zip codes:  20170, 20171, 20190, 20191,20164, 20165, 20166, 20147, and 20148.

  • We accept all major credit cards, ACH payment, check and cash.

  • Most weather in our area allows for services to take place.  There may be instances where heavy rains or extreme temperatures require us to shorten the length of our time spent outdoors with your pet.  In those instances we will spend the remainder of our visit indoors playing and cuddling with your pet.

  • In the rare case of weather that is not conducive to travel, we will contact you to discuss service availability. We reserve the right to cancel services for any abnormal weather situation. If the Federal Government is closed then normally scheduled midday dog walks will be cancelled and pet sitting visits will be assessed individually. In the event that a weather situation prevents us from being able to complete services we will notify you as soon as possible. For midday walks, service will be cancelled and you will be notified by 8:00am that day. For pet sitting visits, your emergency contact will be contacted and put in charge of care until travel is practical again.

  • Yes. Please contact us directly to discuss your pet’s specific medical needs to determine our availability.

  • Midday Dog walks and Dinner Dates are offered Monday through Friday 52 weeks a year except for the following Holidays:
    New Years Day
    Memorial Day
    4th of July
    Labor Day
    Thanksgiving Day
    Christmas Eve
    Christmas Day

    Should you require midday services on these dates, please make a separate service request. Your monthly or weekly scheduling will exclude these dates automatically.

    Pet Sitting visits are available 365 days a year.

  • All sick or injured pets will be given first aid and if necessary transported to a veterinarian.  Pooch Pros Pet Care Services LLC will make every effort to contact you, the owner. In the event that you cannot be reached, Pooch Pros Pet Care Services LLC will use their best judgment. All clients are required to keep on file a release form authorizing Pooch Pros Pet Care Services LLC to make decisions for care if the client cannot be reached.  The form also allows charges to be placed in the clients name with their veterinarian.  In the event that the client’s veterinarians office is not available, the pet will be transported to the nearest available animal hospital or emergency facility.

  • Office hours fall between 9am and 7pm Monday thru Saturday. Midday visits are completed between 10am and 4pm. Dinner date visits take place between 4pm and 7pm.Pet Sitting Visits take place between 7am and 9pm.  Overnight visits begin at 10pm and end at 7am.

  • All services are required to be paid in advance.  We accept cash, checks, and all major credit cards.  Payment can be made via electronic invoice.  All outstanding balances over 30 days will incur a 10% surcharge for each 30 days past due. 

  • Cancellations of Mid-Day and Dinner Date visits must be received within 24 hours of a scheduled visit in order to be credited for the visit fee.  Because of the nature of last minute reservations, charges are enforced at the time of the reservation.  Pet Sitting visits require 48 hours notice of cancellation or a partial fee may be charged.

  • You agree to provide Pooch Pros with two sets of working keys.  If you would like us to enter through a coded garage, keys will still be required.  If you have a coded door lock we require one copy of the backup key.  If only one key is provided for keyed locks we can have a second set made at your request for a $12 service fee. We can also provide a lockbox for a $30 deposit, refundable on return of the lockbox. Charges still apply for any visits we are unable to complete due to non-working keys.